Work smart, not hard. That means knowing where to apply resources, saying no to attractive opportunities outside the mission, and having the courage to acknowledge and work on your weaknesses. At RRCG, we use SMART goals, peer feedback, powerful questions, data based decision making, and customer feedback to achieve new levels of performance resulting in more bottom line success.
This large, Wisconsin based association was nearing its 100th anniversary and wanted to position itself for another century of success. The first step involved honoring its roots by listening to members at eight listening sessions across the state. Listening sessions were held as well with leaders from two key stakeholder groups. The themes identified from these listening sessions shaped the board’s thinking when they gathered to establish four strategic priories and strengthen their governance structure.
A staff team then met to establish goals, objectives, and action plans to make measurable progress on the new priorities. The board reviewed the plan, offered minor changes, and implementation began immediately. The board developed a communication plan to share details with members and review progress on the plan every quarter. The planning document is short, concise, and easy to understand. It is used at all levels of the organization to drive improvement and better serve the needs of its diverse membership.